Homeless and housing charity the Whitechapel Centre receives £8,145 from The Deposit Protection Service

Homelessness has never been more prevalent. An estimated 4,751 people slept on the streets overnight in 2017 – a 15% increase on 2016.[1] The definition of “homeless” however is more than just sleeping on the street. If you’re staying with friends, sofa surfing, staying in a hostel or squatting – then you can technically be classed as homeless. It can even include staying in a very crowded and run down property. 

The current financial and housing market makes it harder than ever to live comfortably and affordably in your own home. In light of this, we at The DPS understand that charitable donations and giving back to the community helps keep people off the streets.

Our latest donation was a sum of £8,145 to Liverpool based homeless and housing charity, the Whitechapel Centre. The charity works with people who are sleeping rough, living in hostels or struggling to manage their accommodation in the Liverpool region, helping them to find and maintain a home and learn the life skills essential for independent living.  

Daren King, head of the DPS handing over the funding cheque at the Whitechapel Centre.

Daren King, head of the DPS handing over the funding cheque at the Whitechapel Centre.

The centre relies on a combination of local government, charitable trusts, corporate and individual donations. Due to an increasing number of people coming to them for help, they received 27% more applications for help last year. Furthermore – with funding from local government being reduced, we understood they needed more help than ever to ensure they can continue their incredible work.

The Whitechapel Centre’s Hub & Homeless Resolution Service works to ensure no new rough sleeper spends a second night out on the street. 

Rob Farnos, Services Manager at the Whitechapel Centre, said:

“We’re grateful to The DPS for this donation, which will fund our Private Rented Bond Scheme and help those in need to secure a home in private rented accommodation. With the support of organisations like The DPS, we’re able to continue our work supporting homeless and vulnerably housed people in the region into suitable homes.”

Last year the centre found accommodation for 1,354 people & prevented 968 people from becoming homeless.

Everyone’s journey through homelessness is different, but may come into contact with any, or all, of the services the Whitechapel Centre offer.

Everyone’s journey through homelessness is different, but may come into contact with any, or all, of the services the Whitechapel Centre offer.

Daren King, Head of Tenancy Deposit Protection at The DPS, said:

“Over the last four years we’ve donated £300,000 to charities across the UK and helped hundreds of people find homes or improve their accommodation. We’re delighted to support The Whitechapel Centre and the vital work it undertakes helping people in the local area.”

Any charities focused on the housing sector can apply for much needed funds via our website at www.depositprotection.com/the-dps-charity-donations-fund.

Applications for the next round of awards must be submitted by 31 March 2018.

[1] https://www.theguardian.com/society/2018/jan/25/rough-sleeper-numbers-in-england-rise-for-seventh-year-running

The latest DPS Rent Index is out now!

Recently we released the first ever DPS Rent Index. The Index, which is to be published quarterly, was developed by Professor of Global Economy, Joe Nellis - who was jointly responsible for the research and development of the UK's leading house price measurement systems, the Halifax and the Nationwide House Price Indexes - and Catarina Figueira, Professor of Applied Economics and Policy, both of Cranfield School of Management. The database is the largest of its kind, and is the most reliable indicator of rental trends in the UK.

Last time, we found that since 2007, there has been a continuing trend of rents increasing across the UK year on year, despite the global financial crisis. We also found, when we looked at the third quarter of 2017, the average UK rent was £775.13, which was £157.69 (25.5%) higher than it was a decade before, and represented a third (32.59%) of median monthly salary.


So what do the latest figures show?

In 2017, average UK rents rose at less than half the rate they did in 2016.

Crunching the numbers from a decade of data about millions of properties across England, Wales, Scotland and Northern Ireland, we found that the average UK monthly rent during 2017 increased by just 1.63%. This saw the national average go to £773.74 from £761.31 during 2017; this was half the rate of growth during 2016 (3.25% from £737.33).




The slowdown was particularly pronounced in London, which saw the lowest increase in average rent of any British region, increasing by just £5.83 or 0.44% to £1,324.29 (from £1,318.46).

Our Managing Director, Julian Foster, said: “Rent growth was slower in 2017 than 2016 when compared to inflation and wages, suggesting that general economic uncertainty is affecting the private rental sector particularly.

“London’s growth was particularly sluggish, bringing down the national average further, although rents here and outside the capital remain a large proportion of wages.

Click to enlarge

“The current slowdown in fact began in mid-2016 and is likely to be linked to the EU referendum result; it will be interesting to watch the Index as the UK government’s negotiations with the E27 and other economic influences progress during 2018.”

Excluding London, average monthly rent in the UK grew faster: £13.95 or 2.11% to £675.82 (from £661.88).

Nevertheless, rent growth outside of London in 2017 was still significantly slower than in 2016, when the average increased by £21.78 or 3.40% (from £661.88).


What about rent as a proportion of salary?

For the first time since 2013, rental growth in 2017 was lower than the rate of inflation (2.70%).

During 2017, incomes grew slightly faster than rents; average rent represented 32.54% of average salary (compared to 32.65% in 2016).

Northern Ireland saw the highest percentage rise in average monthly rent during 2017: £18.76 or 3.66% (from £512.74 to £531.74), as well as the largest increase in rent as a proportion of salary during last year, rising by 0.85% from 23.88% to 24.73%.

Click to enlarge

In the rest of the UK, the East saw the highest percentage rise in average monthly rent during 2017: a 3.15% or £24.57 increase from £782.44 to £807.01.

Rents in London represented the highest proportion of wages during 2017 (43.04%), whereas outside the capital, average rent in the South East represents the highest proportion of salary (35.01%); the North East the lowest (25.05%).


Did the type of property affect the numbers?

Rent for semi-detached houses experienced the biggest increase in value of the four property types during the course of 2017 (£18.93 or 2.43% from £780.57 to £799.50).

Click to enlarge

Rent for flats experienced the lowest increase in value of the four property types: (£9.56 or 1.22% from £782.20 to £791.76).

Read the Rent Index in full.

Christmas opening hours

On behalf of everyone at The DPS, we'd like to wish you a very merry Christmas.

Our call centre will be open at the following times over the festive period:

Friday 22 December - 8am - 6.30pm

Monday 25 December - Closed

Tuesday 26 December - Closed

Wednesday 27 December - 9am – 4pm

Thursday 28 December - 9am – 4pm

Friday 29 December - 9am – 4pm

Monday 1 January - Closed

Tuesday 2 January - 8am - 6.30pm

The DPS Rent Index is here!

Our position as the largest provider of deposit protection in the UK gives us a unique insight into trends in the Private Rented Sector (PRS). This is why we’re delighted to announce the launch of The DPS Rent Index. We’ve worked with leading economists, Professor Joe Nellis and Professor Catarina Figueira, to develop the Index, which has the capacity to inform the rental housing market and shape both public policy and investor decision-making, in the same way that house price indices do for the owner-occupied housing market.

We wanted to create a rent index that stands up to scrutiny and the highest standards of analysis, so we turned to experts with prior experience of creating complex statistical models that illuminate a market. Professors Joe Nellis and Catarina Figueira are leaders in their area and this provides the assurance we believe an index of this stature and importance requires. Indeed, Joe was co-developer of the Halifax and Nationwide House Price Indices.



We've created The DPS Rent Index using a unique database drawn from 10 years of deposit protection in England and Wales, plus data from our sister schemes, LPS Scotland, and LPS Northern Ireland. The database is the largest of its kind, which makes it the most reliable indicator of rental trends.

So what do the latest figures actually show?

Over the last 10 years, there has been a continuing trend of rents increasing across the UK year on year, despite the global financial crisis (GFC). This saw London’s 3.47% compound annual growth rate (CAGR) representing the biggest regional increase and the 1.12% CAGR experienced in the North East as the smallest.

The average UK rent in the third quarter of 2017 was £775.13, which is £157.69 (25.5%) higher than it was a decade ago, and now represents a third (32.59%) of median monthly salary. Throughout this period, the PRS has continued to grow and is forecast to represent 25% of all UK housing stock by 2020.

The Brexit Factor

However, there are indications that rent growth has slowed since the Brexit vote, with average UK rent only increasing by 1.51% annually (comparing Q3 2017 to Q3 2016), significantly slower than the previous three years and lower than average CAGR for the last decade (2.30%). Average rent also increased at a slower rate than inflation, which was 2.7% for the same period and, for the first time since the GFC, the average UK monthly wage grew faster than rent.

What else has played a part?

A ban on landlords and letting agents being able to charge fees to tenants for renting a property has been proposed and is expected to come in to force by the end of 2018. This has led to widespread industry speculation over whether this will increase rents as landlords look to recoup costs. As a result of The DPS Rent Index, we will now have a clear indication of how rents change over time in every part of the UK, allowing for a better informed view on how the PRS is affected by such changes – and how other economic factors relate to the cost of renting across the country.

Julian Foster, Managing Director here at The DPS, said: “Figures suggest that the rental market has slowed nationally since the third quarter of 2016, and letting agents, landlords and tenants will be keen to see whether this trend continues over the next year.

“This post-Brexit increase is the smallest witnessed since 2012 and comes after three years of particularly high growth, suggesting the influence of other macroeconomic factors such as housing, employment and inflation.

While we're still some distance from seeing the roughly 3% fall that came with the last GFC, the change over the last year identified by the index represents a significant shift for the market.”

You can read the full report here. Watch this space for further updates.

Letting agent fees ban – Thank you for sharing your views

Last year, Chancellor Philip Hammond announced his intention to ban letting agents’ fees in England. With the ban expected to have a big impact on the industry, the Department for Communities and Local Government (DCLG) launched a consultation to gauge the views of the market. And unsurprisingly, it generated a huge response.  

To make sure letting agents, landlords and tenants voices were heard and to help the DCLG gain a broader picture of the market, we ran our own survey to collate the views of our customers.

Any ban should also include landlords

We received 3,286 responses, and although there were expected divisions between agents, landlords and tenants, it was encouraging to see suggestions that people on all sides of the market could agree on. 

Most of the people who took our survey agreed that any ban should apply to all agents and landlords equally, with data held on rogue landlords and agents shared across the industry to help improve standards. 

It’s expected that rents will increase because of the ban, and tenants are willing to accept the rise, if fair. But according to the responses, 86% of tenants were strongly in favour of capping holding deposits. 

Interestingly agents were fairly evenly split between yes (54%) and no (46%) when it came to charging for a premium service in certain sectors, such as relocations. Tenants on the other hand were comfortable with the charges, as long as they’re known up front and representative of the service given.

Also, most people felt that any measures that remove costs, or spread them over a longer a period of time, will help with the affordability of housing and increase mobility in the housing market. 

Lifting the negative perception of letting agents

One point that came through clearly was that many tenants have a negative view of letting agents. Most tenants (86%) felt that a ban, with strong, effective enforcement will help remove some of their concerns and make them more likely to use a professional agent, a point echoed by 70% of agents and landlords who support the introduction of stronger enforcement measures. 

Such a move would not only increase competition in the market, but also force those letting agents with lower standards out of the market – increasing the overall quality of industry service.

What’s next for the private rented sector? 

Implementing the ban is still on the government’s to-do list, but the information published earlier this year shows their commitment to delivering a total ban on fees that will include landlords and tenants. There was also a proposed cap on holding deposits at one week’s rent, and tenancy deposits at four weeks rent. 

Thank you for taking to the time to complete our survey. Your responses allowed us to present a detailed view of the market to the DCLG. We’ll make sure you to keep you updated as the story develops.

40 people in the South West find homes with help from The Lantern Trust and The DPS Fund

Earlier this year we were delighted to hand over a cheque for £10,000 to The Lantern Trust, an independent charitable organisation founded in 1983 to benefit vulnerable and marginalised people in the borough of Weymouth and Portland. In partnership with Dorset County Council the Trust provides a specialised Housing and Resettlement Project for those in housing need, "endeavouring to meet the complex needs of our customers with a flexible and holistic approach."

Using the money from The DPS Fund, The Lantern Trust has begun to find homes for 40 people across Weymouth and Portland. This donation will help The Lantern Trust provide interest-free loans towards rent deposits and rent.

Daren King, our Head of Tenancy Deposit Protection, said: “We’ve donated over £200,000 to good causes over the last three years, and we’re delighted to extend our support to the Weymouth and Portland area.

"The Lantern Trust does excellent work supporting socially excluded and marginalised people as well as reducing homelessness, and we’re glad that this donation is going to such an excellent project."

Mike Graham from the Lantern Trust said: “Parts of our borough are among the poorest in England and we need to work together and with organisations such as The DPS that are willing to lend a hand. We’ll put this generous donation to excellent use, reducing homelessness locally and benefiting not just those individuals housed but also the wider community."

We’ll return to the Lantern Trust in the future to find out more about how our donation has helped people in need, so keep an eye on our website.

Bringing about real change in the community with ECYHT

Recently, Ben Toms of our Account Management team visited the East Cleveland Youth Housing Trust (ECYHT) to hand over a cheque for £19,990 from The DPS Fund, and find out more about how they used our award.

What is the East Cleveland Housing Trust?

ECYHT works to help young people improve their lives in the community through offering a diverse range of opportunities and experiences.

The aim of the Trust is to provide 16-25 year olds living in the rural communities of East Cleveland with:

  • A network of affordable, supported accommodation for young people who are in housing need;
  • Local training opportunities in the construction industry through the renovation of empty properties and other community work; and
  • Opportunities for personal development and support to develop life and social skills


Account Manager Ben Toms (right) presents Andy Pettersen of ECYHT with the cheque

Account Manager Ben Toms (right) presents Andy Pettersen of ECYHT with the cheque

The Trust is developing in response to an identified need to tackle youth unemployment and lack of affordable housing. ECYHT sees itself as a solution to some of the training and housing issues that face young people who are at risk of becoming the most disadvantaged members of the community.

Naturally such noble causes are at the heart of everything The DPS Fund stands for, and we’re thrilled to know such innovative and community-spirited work is going on; not only to solve people’s housing problems, but also to work in overcoming their personal ones.

What did they do with their donation?

The ECYHT team renovated the Crown pub in Brotton, North Yorkshire, and used our award to complete the project. Now it’s finished, the property houses four new tenants.


The finished property

The finished property

Each tenant will receive regular one-to-one support from their Tenancy Support Worker, who will help them develop their financial knowledge, as well as reduce any isolation they’re feeling, and assist with emotional guidance. In turn, this will help them to have a successful tenancy, and ultimately empower them to take control of their lives.

Rents are set at an affordable level so that when a tenant moves into work and comes off benefits, they’ll be able to keep their home based on the national minimum wage.

What’s special about the renovation?

This is community spirit with a difference. The renovation provided construction-based employment and training opportunities to local people, in order to give them valuable experience, and thereby improve their employability and self-confidence.

Throughout the course of the project, it:

  • Generated over 12,500 hours of construction training and education
  • Created 7 apprenticeship positions
  • Became a place of work for 17 volunteers offering between 3 days and 5 months of their time
  • Delivered pre-tenancy work to 8 young people looking for affordable housing

Andy Pettersen, Social Business Manager at ECYH, said: “What an amazing contribution. Every penny has moved us closer to completing the largest housing project we've ever taken on.

“The apprenticeships we offer help prepare young people for the transition into the world of work. They provide NVQs in construction and ensure that essential Maths and English qualifications are gained, at a level of C grade or above. Further to this we offer a variety of certified courses such as First Aid, Health & Safety and Asbestos Awareness.

“Our focus is on helping to prevent homelessness and addressing young adults leaving care. The most common issues ECYHT are approached for help with are financial, employment based, associated with health and well-being matters or a mixture of these issues.

“The size of this project will increase ECYHT's capacity to train and accommodate disadvantaged young people. As well as this; the project will recycle and preserve existing housing stock, and reduce anti-social behaviour such as vandalism, graffiti and fly tipping. By doing this we are helping to create a more safe and secure neighbourhood and promoting pride in the local community.”

We’re delighted to be able to help get this valuable project over the line, and we’ll be sure to return to North Yorkshire in the future to find out how our donation is continuing to help young people in need.

Want to know more?

Look at this in-depth summary of how the project developed over the last 18 months.

Are you saving operating costs by using free deposit protection?

Recent years have seen continual change within the PRS, with increased taxation for landlords and investors, discussions about how to make housing more affordable for tenants in the face of continued rising rents and, most recently, the government’s consultation on the banning of letting agent fees paid by tenants. Although the preferred option within the industry would be to place a cap on fees, it seems a complete ban is the most likely outcome.

Letting agents could be forgiven for thinking the future looks a little bleak. However, there is one way to save on operating costs.

Custodial deposit protection with The DPS - a simple way to reduce your outgoings!

Insured deposit protection schemes charge a small fee to protect tenants’ deposits, with some also charging annual membership fees and renewal fees. Include bank transaction charges and administration costs onto these fees, and the price of insured protection can start to mount up.

Our Custodial deposit protection is free, and we don’t charge membership fees to any of our customers. You pay the deposit to us at the start of the tenancy, and we hold it for the duration of the tenancy, returning it directly to the agreed recipients when the tenancy ends. As we hold and manage the repayment of deposits, it will save on your administration costs and you may also see a reduction in your banking costs.

Multiple deposit submission and repayments

Need to protect or repay multiple deposits at once? Our multiple deposit submission tool, means you can send us as many new deposits as you need to in one transaction, reducing the amount of time you spend administering your deposit protection. You can also repay full or part deposits to your tenants with our simple multiple repayment service.

Paying deposits in instalments

You can also allow your tenants to pay in instalments or add an additional amount to an existing deposit, using our Incremental Payment facility.

The latest Tenancy Deposit Ratings are out!

Avid readers of our blog and anyone who follows us on Twitter will remember that earlier this year we released our second official Tenancy Deposit Ratings.

For anyone who doesn't remember, every three months we crunch the numbers and calculate the average tenancy deposit for 100 post codes across England and Wales.

So what's new this quarter?

It's probably unsurprising that most places have seen very little change. While London saw a drop of about £75, residents of the capital will still have to part with an average of £1,750 when they begin a new tenancy.

Likewise, anyone beginning a new tenancy in Cambridge will have to pay an average of £82 less for their tenancy deposit, but the average there is still over £1,100.

Birmingham, Sheffield, Manchester, Bristol and Newcastle upon Tyne all saw very little change, but the average did go down slightly in all of those post codes.

Where was the biggest change?

Overall, Colchester saw the biggest increase, with the average tenancy deposit rising more than £300 from £576 to £905.

Bournemouth also saw a sizeable leap from £780 to £1,032, while Enfield (where the average tenancy was already £1424) saw a rise of £215.

Why such big changes?

Many things can affect the average tenancy deposit of a town or city. Places with a large student population for example will usually see bigger changes at either end of the academic year. One reason that deposit averages can differ in the last two quarters of the year is because of the timings of the postcode’s returning student population, whose deposits are often cheaper. This can also make the leap back up in the following quarter more pronounced. In addition to which, higher deposits are often linked to increased rents, as many landlords set them proportionately.

How does my post code compare?

Take a look at this table to see how the average tenancy deposit has changed where you live.

SAFEagent week is here again, and we’re right behind it

From 15-19 May, letting agents and organisations from across the UK will once again come together in support of SAFEagent Awareness Week. SAFEagent was set up “by the industry, for the industry” to protect landlords’ and tenants’ money. Naturally, as a company that is committed to protecting tenants’ deposits, we’re fully behind it.

During last year’s SAFEagent week, and throughout the year, they highlighted the importance of choosing a letting agent that is part of a Client Money Protection (CMP) Scheme. In an industry that’s estimated to be worth £2.7 billion, it’s vital that our customers’ deposits are safe. Of course, since then, the government has announced that CMP is to become compulsory for letting agents. This is a significant development within the industry, and thanks in no small part to the tireless work of SAFEagent.

John Midgley, Chair of the SAFEagent Steering Group, says:

“We were delighted when the Government announced that inclusion in a Client Money Protection Scheme will become mandatory for all lettings and management agents but obviously there is some time to go before it is implemented and therefore the SAFEagent campaign continues. We believe that SAFEagent contributed in no small measure to the Government’s decision and it demonstrates what agents working together can achieve.”

We’d like to encourage all letting agents to become members of SAFEagent. The blue and black SAFEagent ‘mark’ gives tenants and landlords the peace of mind that their money is protected.

To find out more about SAFEagent and the work they do, visit their website

A decade of The DPS

Today marks 10 years since the introduction of Tenancy Deposit Protection and the birth of The DPS.  We’re delighted to reach this milestone and are looking forward to the next 10 years, but in the meantime we thought we’d take the opportunity to look back at a decade of protecting tenants' deposits and reflect on how we’ve grown.  Click here to read our story.  Here’s to the next 10 years!

Major step forward for CINTRE Reachout SouthWest following a DPS Charity Fund donation

It’s been over a year since The DPS Charity Fund awarded £5,000 to CINTRE Reachout South West, helping people with a range of learning difficulties to live independently in their own homes.



We were delighted to support an initiative aiming to allow people to develop and retain their independence in a supportive environment. Let’s catch up with them and see how the donation helped.

Neil Baker from CINTRE explains:

“We aimed for the £5,000 donation to allow us to secure a long term let on a 3 bedroom property for a minimum of 6 months, which would benefit 3 service users at any one time.  It’s very difficult to secure accommodation for our client group, despite having the funds available to guarantee deposits, rents and maintenance. So while we  originally thought about applying for £5k to obtain a 3-bed property on a long-term let, we struggled to find any agents or landlords willing to work with us. Consequently, we decided to ask for £5k towards something far more long lasting and sustainable.”

“In January 2016 CINTRE took a major step forward in its ambitions by making a significant investment in the purchase of a 5 bedroom family home in Bristol for the sole purpose of providing a supported living service to those young people in CINTRE’s target group. The service will be called CINTRE ‘In-Via’ which translated means ‘moving on’.”

“The capital purchase would not have been entirely possible without the generous donation of £5,000 from The DPS.”

“Beneficiaries of this service will include young adults in Bristol and South Gloucestershire who wish to live with other like-minded individuals. They would live in an environment that offers light touch support to learn the skills to enable the young person to realise their dreams of ultimately living independently.”

“The property is currently undergoing an extensive refurbishment that started in November 2016 and is due to be completed by the end of April 2017.”

Well done to all involved at CINTRE for this tremendous achievement, and good luck for the launch of the service.  We look forward to hearing more in the future about how the lives of the residents have changed for the better.  

Remember, if you know of a charity operating in the housing sector; tell them to apply to The DPS Fund!

"Keys for keeps" scheme gives permanent homes in Colchester

Here at the DPS, we love to give back to the community through our Charity Donations Fund, by donating to charities that focus their work in the housing sector.

In the summer of 2015, we awarded £10,000 to the Colchester Emergency Night Shelter (CENS) to help them in their work supporting homeless adults. CENS offer help in a number of innovative and practical ways, from CV writing to providing emergency accommodation. They also concentrate on helping people who currently use the shelter to find and retain a long-term rented property. Throughout the first year of a new tenancy, CENS will guarantee rent payments, provide conciliation services if things go wrong, and continue to support the tenant to become an active member of the community.

Marina Woodrow from CENS tells us a little more:

“We have used our DPS funding to start our ‘Keys for Keeps’ scheme. So far we have helped 7 people into their own private rented accommodation. We are very pleased to say that they have all maintained their tenancies and are still in situ. We have worked tirelessly to establish good working relationships with our landlords and this has had a very positive effect on our ability to support their tenants. Our landlords know that they can contact us with any concerns and we will, in turn contact the tenant to address the problem.

“Upon admittance to the Nightshelter, we assess each individual to identify their support needs. As well as offering emotional support, we offer a range of practical courses to help people in their daily lives. We offer cookery courses, which include menu planning, budgeting, shopping and healthy eating. We also run a Job Club, where service users are taught how to job search online in order to fulfil the criteria for Universal Job Match. In addition, we work on budgeting with our Service Users to ensure they’re capable of managing their money when they move on. We also arrange for service users to attend first aid courses.

We work hard to build up good relationships with our service users whilst they are at the Nightshelter once they’re re-housed, our Tenancy Sustainment Officer keeps this going. If our service users are struggling with any element of living independently, we encourage them to drop into the Shelter at any time during the day to see us for support.

As an example, they may have received a letter they don’t fully understand or know how to deal with, and this is where the Tenancy Sustainment Officer (TSO) would offer guidance on how to deal with issues that may arise. The TSOs also carry out home visits to ensure that our users are maintaining the properties appropriately, and in accordance with their tenancy agreements.

Marina tells us about a real life example of how our donation made a difference to someone’s life.

“Arthur* was previously in a supported housing project but was asked to leave. He then stayed in bed and breakfast establishments until his money ran out. Then he became street homeless. He had an acute psychotic episode and was hospitalised for 4 days. He also had a severe issue with alcohol. Arthur was eager to be admitted to the Nightshelter as he believed our policy on breathalysing all residents known to have a drink problem every night would help him to abstain. He attended Alcoholics Anonymous regularly and one of the conditions of his stay was that he continued to attend.

Arthur completely embraced the philosophy of Colchester Nightshelter. He was here for about 3 months and in that time he only failed the breath test once, which resulted in him being asked to stay out for the night. He attended every meeting that he was asked to and engaged wholeheartedly with the support and courses offered by the Nightshelter, attending cookery club, first aid, job club, and many more.

We found a lovely private rented flat for Arthur and used the ‘Keys for Keeps’ fund to pay the deposit. We supported Arthur to make the change in benefits to his new address and helped him out with a starter kit of basic kitchen equipment and bedding. The flat was fully furnished so he did not have to worry about any major expenditure.

Arthur has now found work and is happily settled in his flat. He still visits us regularly, but more on a social basis rather than because he needs support. He says he did not imagine when he was rough sleeping in Clacton last April that he would have achieved so much in less than a year.

We are very grateful for the funding received from The DPS Fund. It really has made a difference to our ability to source and fund private rented accommodation for our service users and also enables us to fully embrace and take advantage of the Tenancy Sustainment role which complements ‘Keys for Keeps’ perfectly.”


*name has been changed to protect the individual’s identity.

Alexander Road gets a new lease of life with the help of The DPS

At The DPS we’re always excited to hear back from the charities we’ve supported and how the Charity Donations Fund has helped those less fortunate in their community.

So when we caught up with Y Supported Accommodation (YSA), who received an award in 2015 - we were thrilled to hear that our £15,000 donation has allowed them to continue refurbishing their Alexander Road site; a place 20 vulnerable young people can call home, if only for a short period of time.

The refurbishment programme has been extensive, with new boilers, bathrooms, kitchens, flooring, furniture and fire and electrical systems all being fitted, and the feedback has been fantastic…

YSA have found that people will respond positively to a caring, clean and supportive environment. Having pride in their room, appearance and achievements improves their confidence and self-esteem. 

Tom’s story

Tom, a former resident at the Alexander Road showed a remarkable change in his behaviour after being told he may be able to move into a newly renovated flat. 

During his previous stays he was neglectful and damaged the property whilst under the influence of alcohol. But after being given a sneak peek of one the new flats, he began to maintain his current flat to a much higher standard, and more importantly there were no more incidents of vandalism. And after eight weeks, Tom moved into his new place as arranged. 

Tom simply said “it may be homeless accommodation but for me it’s my space and I’ve never had that before especially when everything is new.”

Tom now lives in his own council tenancy, and has been given a lot of practical advice and support by his case worker, including budgeting and paying bills.

Stories like Tom’s are really gratifying to hear, and the reason we started The DPS Fund. We can’t wait to hear more from YSA in the future.

If you work for or know of a charity that could benefit from the DPS Charity donations fund, please don’t hesitate to apply for funding right here.


Average tenancy deposits in the UK hover just below £1000

Our latest tenancy deposit ratings are out now. Every three months we crunch the numbers and calculate the average tenancy deposit for 100 cities across England and Wales.

Our sums have revealed that the average tenancy deposit for England and Wales is £970.18 – continuing to hover just below the £1,000 mark.

While the rest of the country maintains a certain level of consistency, London postcodes set a new all-time peak, averaging £1,831.14, which is more than double the figure for the rest of England and Wales (£883.21 without London).
To give you a clearer picture of what’s going on in your region, we’ve compared the 100 cities to the national average. How does your city stack up? Click here to find out.

Our Managing Director, Julian Foster said: “…tenancy deposits can be demanding sums for tenants to raise when they move.

“However, both parties can have peace of mind over the money when it is protected with The DPS…” 

It’s clear that these are challenging times for the Private Rented Sector and whether you’re a landlord, tenant or letting agent we’ve got some helpful tips and advice to help you get the most from your tenancy.

Over 65 homeless people given a warm bed thanks to StopGap and The DPS

Here at The DPS, we love to hear how our Charity Fund donations have helped those less fortunate. We were thrilled when one of our previous award recipients, StopGap, told us that our donation meant over 65 individuals have been given a warm bed and a chance to establish more permanent housing.

Almost two years ago, StopGap Sheffield applied for £5000 to help them extend their reach and make sure more homeless people can escape the threats of violence, hunger, bad weather and health problems that can so often make their lives a misery. StopGap does this by providing an emergency short-term overnight accommodation scheme for those who might otherwise have to sleep rough.

Ruth Grayson from the charity explains how our donation made a difference:

We arrange and pay for bed and breakfast, one night at a time, for clients referred to us by our voluntary sector partner agencies. This (donation) enabled us to provide approximately 140 beds in private B&Bs in the city, benefiting between 65 and 70 individuals. Although the average length of stay is only 2 nights, this gives both client and agency a bit of breathing space and time to seek other solutions.

Ruth was also able to tell us about some of the real people the money benefited. 

Andy was referred to StopGap by one of the nightly soup runs in Sheffield.  He had been sleeping rough in a disused school building for some time. After losing his job, he was thrown out by his partner - who remained in the family home with their children. Andy wanted to stay nearby, so he could see his children on their way to and from school, but without an address of his own, he was forbidden access to them by the courts. After just one night in StopGap accommodation, which gave him a shower and laundry facilities in addition to a good night's sleep and a cooked breakfast, Andy gained the confidence to go and apply to the city council for housing. In due course this was successful and Andy managed to establish his own home and eventually regain regular access to his children. Just one night in safe, warm accommodation made all the difference in his case.

Another client, Brian, who had also lost his job and subsequently fallen into rent arrears, was referred to StopGap by one of the day centres working with homeless people in the city. After a couple of nights in a warm bed, the welfare officer at the centre was able to find him supported accommodation at Emmaus Sheffield where Brian is now said to be doing well. He has regular work and is making friends with some of the other residents.

Christina found herself in a desperate situation when her partner suddenly became very aggressive toward her. She had come with him to England from Bulgaria after he got a UK work permit. Being from Bulgaria, Christina was not able to access public funds and so she was not eligible for help in a refuge for victims of domestic violence. When homelessness seemed like a certainty, StopGap was the only organisation in Sheffield able and willing to keep her safe and off the streets while longer term arrangements could be made.

These are just some of the examples; there are so many other similar cases. The DPS donation has been invaluable, if not an actual life saver, in all these instances.

If you work for or know of a charity that could benefit from the DPS Charity donations fund, please don’t hesitate to apply for funding right here. 

Christmas Opening Hours

On behalf of everyone at The DPS, we'd like to wish you a very merry Christmas.

Our Customer Service Centre will be open at the following times over the festive period:

Monday 19 December - 8am – 6pm
Tuesday 20 December - 8am – 6pm
Wednesday 21 December - 8am - 6pm
Thursday 22 December - 8am - 6pm
Friday 23 December - 8am - 6pm
Saturday 24 December - Closed
Monday 26th December - Closed
Tuesday 27th December - Closed
Wednesday 28th December - 9am - 5pm
Thursday 29th December - 9am - 5pm
Friday 30 December - 9am - 5pm
Saturday 31 December - Closed
Monday 2 January – Closed
Tuesday 3 January - 8am - 6pm (Business as usual from now on).

Congratulations to Back On Track Housing

For the past two years, the DPS Charity Fund has been assisting charities in the housing sector in their aim to fight homelessness and to support those in need of help to live independently. 

This quarter, we were delighted to support Back On Track Housing in their mission to “help rebuild lives” through the development of greater mentoring and training opportunities for clients.

Back On Track Housing works to prevent homelessness, alleviate poverty and provide employment and training to those in need of support.

Daren King, Head of Tenancy Deposit Protection at The DPS, said: “Back On Track Housing does fantastic work supporting vulnerable individuals and their families. 

“We’ve given over £170,000 to housing charities since the launch of our fund, and we’re really happy to be able to assist such crucial work across the country.”

Congratulations to everyone at Back On Track. We're looking forward to catching up with you and finding out how the grant helped.