About the Deposit Protection Service (DPS)


In April 2007 it became law that all assured shorthold tenancy deposits received by landlords and letting agents must be protected in a Government-authorised tenancy deposit protection scheme.

The DPS is the longest-established custodial scheme authorised by the Government; it’s free to use and is open to all landlords and letting agents. We require that the money paid by a tenant – as a deposit to a landlord or letting agent – is physically paid over to us to safeguard for the duration of the tenancy. The deposit is repaid at the end of the tenancy when both parties have reached agreement on its distribution.

Features of the scheme include:


  • Online self-service allowing landlords and agents to register and make deposit payments, transfers and repayments 24 hours a day. 
  • Help and advice from a dedicated call centre during office hours.
  • An impartial Alternative Dispute Resolution (ADR) service to help resolve any disputes quickly and without the need for court action.

Visit The DPS website to read more about us and the legislation.