We’re here to help

Lately we’ve had quite a few people ask us questions on our twitter page @The_DPS. While we will always try to help where we can, messages on twitter can be seen by everyone so we can’t answer questions about a particular deposit for reasons of customer confidentiality. If you have a question about your deposit, there are plenty of ways to get in touch. You can fill in our online form, call us on 0844 4727 000, or you may find the answer in our FAQs for tenants and landlords, or by asking our virtual agent Emma.


Logging in to The DPS

We have also had some tenants contact us asking questions about the repayment process, so here’s some top tips to help:

1)    If you log in with your Deposit ID and surname, you will be able to view the details of the deposit, but you will not be able to action the repayment process. This is for security reasons, to ensure changes to the deposit can only be made by those who are authorised.

To log in and complete the repayment process the lead tenant or sole tenant needs to log in with the Deposit ID AND Repayment ID. 

2)    If you do not know your Repayment ID, you can request a new one by filling in our online form or by texting REPAY followed by the Deposit ID and deposit amount to 07537404808.

3)    If you do not know your Deposit ID, you can find it on your deposit submission confirmation, or your landlord or agent should be able to provide it. If not, call us on 0844 4727 000.

4)    Remember, keep your Repayment ID safe – it’s unique to you like a PIN number and shouldn’t be shared with your landlord or agent (they will have their own unique ID number). The Repayment ID grants authorisation to repay the deposit, so make sure you keep it confidential.