We are aware of emails using our name asking customers to transfer money via wire transfer – these emails are fake and they are not from The DPS. If you receive one of these emails please ignore and delete it. We will be working with the relevant authorities to investigate who is sending these emails.
We are also aware of emails using our name which asks recipients to click on a link in the email which takes them to a fake log in screen. To try and fool the user, this fake log in screen may also contain links to our real website. These emails are fake and should be ignored and deleted. If you are ever unsure of the authenticity of an email, please do not click on any links within the email, but instead open a new web browser and go directly to www.depositprotection.com.
We will never email you to ask you to transfer money, or to ask for confidential information such as your username, password or answers to security questions. If you receive an email asking for this information, do not click on any links in the email or agree to any of the email requests.
All legitimate transactions with The DPS are completed via our secure website www.depositprotection.com only. If you are unsure, please go direct to our website or call us on 0844 4727 000.
When completing a transaction at www.depositprotection.com you will see our secure website starting with https:// so you can rest assured our site is safe and protected.
We will be tweeting online safety hints and tips with the hashtag #fraudprevention – spread the word and pass this information on to your tenants to protect our industry from fraud.