Struggling to make a debit card payment to us on your Apple device?

If you're having problems making a debit card payment to us on your Apple device, it may be down to the cookies…

Recently, a few of our customers have told us they’ve had difficulty making a debit card payment whilst using their Apple device, and through the Safari browser in particular. If you’ve struggled to make a payment on your iPhone or iPad, here’s how to get around it.

The problem is likely to be due to cookies; tiny pieces of data sent from a website and stored in your web browser while you use the internet. Cookies allow websites to do useful tasks like remembering your username for when you return to the site, or auto-completing a web address you’ve visited before.



Thankfully, the problem is very easy to put right. Just follow the steps below.

1. Go to Settings

2. Tap Safari

3. Tap Block Cookies under Privacy and Security

4. Tap Always Allow

And that’s all there is to it. If you’ve followed the steps outlined above, you should be able to make debit card payments on your Apple device without any problems. Of course, if you’re still struggling to make a payment, you can always give us a call on 0330 303 0030, and we’ll be happy to help.