Landlords keen to know more about dispute resolution

On Tuesday I gave a presentation to the Guild of Residential Landlords in Cardiff about deposit protection and, in particular, the DPS’s Alternative Dispute Resolution (ADR) process. It was a great event and well attended. Landlords are always really keen to get guidance on the adjudication process and pointers on what constitutes good evidence. We discussed the importance of obtaining the tenant’s signature if landlords are conducting their own check-in and check-out reports. The point was made that it’s not always possible to get the tenant’s signature at check-out – in these circumstances you need to prove that you have made reasonable attempts to meet the tenant at the property, or better still use an independent third party inventory clerk.

There was also some feeling that 14 days for evidence submission was not enough. We did consult on this before the scheme was launched and it was felt that extending it any further would delay the whole process. However, if you feel that you need longer please let us know within the 14 days and we can extend it for you; I’m afraid we cannot extend the evidence submission period once the 14 days have elapsed.

If you’d like more information, we have an essential guide to ADR on our website.

I’m speaking again at ARLA’s regional meeting in Hemel Hempstead on Tuesday 20th April, why not come along. For more details, visit our website.