We had a very successful day at our recent ADR workshop held at our office in South Bristol. 34 letting agents attended the full day session, getting an overview of the ADR process from The DPS Team, including guidance on the single and joint claim processes, evidence collection and submission. The afternoon session gave delegates an insight into how the adjudicator assesses the evidence right through to the decision making process. There was also an opportunity to examine real-life cases and adjudicate on them with help and advice from our Head of Adjudication.
The aim of these workshops is to better equip letting agents to deal with the ADR process and more importantly to help them manage the expectations of their landlords.
“I found the whole day very informative and very well explained. I have never used the ADR before but now I would be more confident to do so.” - Julia Woodley, Pullin Knight, Bath
“It was one of the best workshops I have ever been on.” - Helen Simmons, Page & Wells, Maidstone
“The speakers were very informative and the staff very friendly and helpful - I was pleased I attended.” - Nikki Gilson, Kendrick Property Services, Hove
The other two workshops being held over the summer are now full. We have had several requests to run some sessions in London, which we hope to do later in the year. Keep checking the blog and Twitter (@The_DPS) for updates.
There are some pictures of the workshop below.