We had some lively discussions at our latest ADR workshop in London and some really interesting questions and topics were up for debate. One thing I was surprised to hear was that several letting agents weren’t aware that we have a Prescribed Information template on our website. Having then gone to speak at a forum for Castle Estates franchisees where agents said the same thing, I wanted to make sure you’re all aware of it.
You have to provide Prescribed Information under section 213(5) of the Housing Act 2004 to make certain information about the tenancy available to the tenant. You can use our template in order to comply with this.
It should be signed by both parties and can either be attached to the back of the tenancy agreement or incorporated in it – it can even be an entirely separate document. The Prescribed Information should be given to the tenant within 14 days of the deposit being received.
Although we provide the template, it isn’t our responsibility to provide the Prescribed Information, legally it falls to the landlords and letting agents to make sure it’s correct and given to the tenant on time.
Visit our FAQs for more details on Prescribed Information.
These ADR sessions are not only useful for letting agents, but really valuable to us as an opportunity to get direct feedback from our customers.
I’ve uploaded some photos from the workshop showing agents in adjudication mode during one of the case study sessions.
Here’s what some of our attendees said:
"It has given me a better understanding of the ADR process and what kind of paperwork would be relevant." - Lorraine Simms, Smith Street Estates Limited
"[I have] a better understanding of how hard the adjudicators’ job is and what information they need." - Simon Alexander, Alexander Property Management Ltd
"Overall [I] really enjoyed it and feel much better equipped to handle deductions ourselves and to present evidence effectively when a dispute arises. [I] have implemented much of it already." - Richard Symes, Eden Harper Ltd
We may hold further ADR workshops next year and will keep you posted.