I’m excited about the enhancements we’re making to our customer service channels – this week sees the introduction of our new, improved FAQ section of the website. Following your feedback, we’ve worked to streamline the FAQs so that they walk you through the topic of your choice and direct you to the most relevant answer intuitively. We’ve also added in yet more areas of information and have segmented by customer type (landlord/letting agent/tenant) so that you get to the answer you need as quickly as possible.
If you can’t find the answer you’re after, you’ll reach a ‘contact us’ form which prompts you for key information about your query, which will help us to answer you as fast as possible. If the question you’re looking for a response on is answered in the FAQs, we’ll send you the link to that answer by return so that you know where to find it for future reference.
I wanted to make sure that you knew that as well as the front office service that you get from us, we have a continuous improvement programme behind the scenes which ensures that we’re always looking for ways to improve what we deliver.
I’ll keep you informed of other plans we have afoot in due course!