Thanks to everyone who’s taken the time to follow us and receive our updates. When we first joined Twitter we used it to push messages out to our landlords, letting agents and tenants; to update you on new services, latest news and offer advice and guidance.
Now, and with over 1000 followers, we’re seeing much more interaction from our customers as well which is really positive. In particular, more of you have started using Twitter to get in touch about specific deposit enquiries; it’s a great way to reach out to us as it’s instantaneous and we’re able to see where you’re having trouble or need some support.
However, it’s prompted us to make a conscious decision about how we respond via Twitter.
We now protect in excess of 685,000 deposits and complete over 10,000 transactions per week, so inevitably sometimes you will have questions that are not covered in the FAQs on our website However, it’s important to us that all customer enquiries are dealt with in the same way and in the same timeframe.
So from today, to make sure our enquiry process is fair for all, any enquiries we receive over Twitter will be sent directly to our operations team who’ll come back to you as soon as possible, usually within 2 days.
If you do use twitter to get in touch, don’t forget that you shouldn’t disclose any personal information – it’s better to be safe than sorry.