Emma proves very popular

Our new online service agent, Emma, has been busy since she launched a little under 3 weeks ago. Emma has already received over 13,500 requests for help from our customers.

The most frequently asked questions are:

›       I want a repayment ID (10%)

›       How do I reclaim my deposit (8%)

›       How do I access my online account (6%)

We’re constantly monitoring these requests to gauge whether the information available is meeting our customers’ needs and we’re continually enhancing the service to ensure all enquiries can be answered.

If you have a question about The DPS, why not Ask Emma today?