You can now request a replacement repayment ID over the phone and have it emailed or posted to you instantly, without needing to talk to one of our agents. 23% of enquiries we receive are for replacement repayment IDs, so to speed up the process and reduce your call times, we’ve updated our Interactive Voice Response (IVR) system, adding an option to request a replacement repayment ID.
The new service went live last night so now, if you call 0844 4727 000, you can select the first option to request a reminder 24 hours a day, 7 days a week – so no need to wait for your laptop to load up or until you can speak to an advisor.
In order to validate your request over the phone you’ll need to enter either your deposit ID and the deposit amount or your registered phone number, so make sure you have these to hand before calling; once validated, the reminder will be sent to you instantly via email or post, depending on the details held on your account.
This service will soon be available via SMS messaging – I’ll keep you posted.