An industry first: dispute resolution guidelines released by the three TDP schemes

I’m pleased to announce that we’ve jointly published a 'Guide to Tenancy Deposits, Disputes and Damages' with the other two deposit protection schemes (my|deposits and TDS)

The new guide outlines the principles on which all three scheme administrator’s adjudicators make decisions so that the process is consistent and transparent for letting agent, landlord and tenant alike; regardless of which scheme you use.

Since 2007, around 47,000 disputes have been settled by our collective alternative dispute resolution processes and whilst we’ve always worked to the same principles, by pooling information on disputes and their eventual outcomes we’ve been able to identify common issues and work together to publish guidelines which cover:

›      How to avoid disputes in the first place

›      How to collate  evidence, and the types of evidence accepted by adjudicators

›      What an adjudicator looks for when considering a dispute

›      How to deal with common problems such as wear and tear.

This is the first time we’ve worked together to publish educational information that’s aimed at landlords, agents and tenants alike and it’s great to have had such positive feedback already.

You can get hold of a copy for free – download it from our website now – and understand for yourself how disputes are adjudicated, potentially helping you avoid these situations in the future.

Click here to download the guide.