The DPS makes tenancy deposit protection even easier

We’ve made protecting and returning tenants’ deposits even easier with our latest service enhancements. As well as a new look website which launched successfully this week, we’ve introduced:

› Repayment ID reminders via text message › ‘Organisation’ as a new registration category › Incremental deposit payments › Simplified direct transfer process › Ability to cancel joint repayment claims started in error

The enhancements are part of our ongoing commitment to simplify deposit protection and, more crucially, speed up the repayment process.

Whilst repaying deposits only takes two days once we have agreement from both parties, the biggest barrier is misplaced repayment IDs by both tenants and landlords each month – without these, they cannot start or complete the deposit repayment process.

The latest addition to our SMS service is the fastest way for tenants to receive repayment ID reminders. Tenants simply text us and ask for a repayment ID reminder. We’ll then instantly issue the reminder via return text message. Tenants can only use this service if their mobile number is registered, so it’s important that landlords register the correct mobile number for their tenants.

The enhancements also coincide with our application for a licence to take our considerable experience as the UK's only custodial tenancy deposit protection scheme and apply it to Scotland.

Here’s a little more information on each of the enhancements launched this weekend:

SMS repayment ID reminders Tenants can text The DPS requesting a reminder of their repayment ID. The DPS will instantly issue the reminder via return text message so it is important that landlords ensure a correct mobile phone number is registered for their tenants.

New registration type Organisations such as NHS Trusts, companies or Universities can register deposits as an ‘organisation’ rather than ‘letting agent’ or ‘landlord’, if they do not fall into either of these two categories.

Incremental deposit payments Landlords, letting agents and other organisations can now pay deposits in stages if their tenant is unable to pay the full deposit upfront, or has agreed a payment plan prior to taking the tenancy.

Enhanced direct transfer payment service This enhanced process makes it easier for landlords, letting agents and other organisations to pay for new deposits.

Ability to cancel joint repayments if started in error Previously the requesting party would have had to contact The DPS to rectify any errors, causing delays in getting their deposits back.

Revamped website The new website allows easier navigation to the pages that visitors need to access. Whether the user is already registered and protecting deposits or simply browsing the site, they can quickly access information that is relevant to them with regard to managing deposits or getting help online.

For more information visit our new-look website.