WE know how irritating spam emails are. We do not send junk email.
So when we do email it’s because there’s a specific and good reason. Most often it’s because we've been asked for something like an ID reminder. Occasionally we need to tell you about service updates or give security advice.
Sometimes these emails can be mistaken for junk by email providers. Make sure you get the information you need by adding us to your “Safe Senders” list. Some details on that are below.
It’s important you see our emails, and they don’t just end up in Junk. When that happens it’s frustrating for you. From this end we can’t see it’s occurred, and that you haven’t received the information you need.
What to do
The best thing you could do is add our domain address @depositprotection.co.uk to your “safe senders” list. Each provider has its own process for adding to Safe Senders.
Some providers – BT and Yahoo for example – require you to set up a “Filter” which keeps our emails out of Junk. For an official guide to that click here.
For convenience, click here for our domain address to appear in an email.
The DPS Team