What does a good letting agent look like?

Rogues in the housing sector are a regular theme in the current discourse on the housing sector, so much so The National Approved Letting Scheme (NALS) recently published a toolkit designed to help local authorities take action against rogue letting agents, improving standards in the industry and protecting tenants and landlords alike. 

Whilst it only takes a few bad agents to tarnish the reputation of the rest of the industry, good agents can help to increase standards further by following best practice, so they become, well, the industry standard. We’ve pulled together our top tips on what we think makes a good agent great! You can download our infographic here.

What do you think makes a good letting agent?  Why not share your ideas in the comments section below?